Warranty & Customer Care

Warranty & Customer Care

Aladdin Carpet & Floors Warranties & Customer Care

At Aladdin Carpet & Floors, we pride ourselves on delivering exceptional products and services to our customers in Maryland, Virginia and DC. Our commitment to your satisfaction is demonstrated through our detailed warranties, lifetime care guarantee, and comprehensive customer care policies.

Our Warranties

  1. Product Warranty
    • Our carpets and flooring solutions come with a manufacturer's warranty, assuring you of their quality and durability. The specifics of the warranty, including duration and coverage, vary by product and manufacturer. We encourage you to review the warranty details for each product.
  2. Installation Warranty
    • Trust in our expertise with a one-year warranty on all our installation services. This warranty covers any defects related to the installation process. Should any installation-related issues arise within one year from completion, we will resolve them at no additional cost.
  3. Lifetime Care Guarantee
    • Beyond our standard warranties, we offer a lifetime care guarantee for our services, including tile installation, cabinetry, bathroom and kitchen remodeling, and more. This guarantee ensures ongoing support and maintenance, helping you protect and maintain the beauty and functionality of your projects over time.

Our Customer Care Commitment

  • Personalized Consultations: Our experts are here to help you choose the right flooring, cabinetry, or remodeling solution that fits your vision and budget.
  • After-Sale Support: We're committed to your satisfaction even after the sale. Our team is available to offer advice on care, maintenance, and any other support you might need.
  • Responsive Service: Contact our customer service for any inquiries or support. We aim to address and resolve any issues quickly and to your satisfaction.
  • Feedback and Reviews: Your feedback is invaluable to us. It helps us continuously improve our services and customer care practices.
  • Comprehensive Services: In addition to flooring solutions, we specialize in bathroom and kitchen remodeling and sanding and refinishing hardwood floors, offering a holistic approach to your home improvement needs.

Managing Accidental Damage: For any issues or damages arising from accidental cases, such as water or fire damage, it's crucial to contact Aladdin Carpet & Floors directly to restore, fix, or assess the situation. To ensure that your warranties remain valid and your lifetime care guarantee is upheld, any repairs, replacements, or improvements must be conducted by Aladdin Carpet or an approved Aladdin subcontractor. This policy helps us maintain the highest quality standards and ensures that your home improvements continue to bring you satisfaction for years to come.

Contact Us: For warranty service, lifetime care support, or any questions, please reach out to us at Contact Us Page. Our dedicated team is eager to assist you.

At Aladdin Carpet, your happiness and satisfaction with our products and services are our primary goals. With our commitment to quality, expert installation, and a comprehensive suite of services for your home, we are here to ensure your projects not only meet but exceed your expectations. Thank you for choosing Aladdin Carpet & Floors for your home improvement journey.

Do you have more questions?

Connect with Aladdin Carpet & Floors or stop by our Rockville or Gaithersburg showrooms for expert guidance.

Start your next project here!